Shipping policy

MADE-TO-ORDER / MADE-TO-MEASURE POLICY

Production Time

  • Every product is made to order and has a different production and shipping timeline.

  • Please allow 5–30 business days for production before shipping.

  • Expedited service is available for an additional 30% fee.

Important notes:

  • Check your item’s specific production time in the product description.

  • Each additional item in your order adds 2–3 business days to production.

  • The more items in your order, the longer processing may take.

📩 Need your order sooner?
Contact us:
Phone: 571-230-3058
Email: info@mologoko.com

You can also find the estimated delivery time:

  • At the bottom of the product page, or

  • Next to the “Add to Cart” button.

CUSTOM ORDERS (CORSETS & DRESSES)

For custom corsets and dresses, you may specify your “need-by date” in the comments section on the product page.

  • We will do our best to accommodate your request.

  • If we are unable to meet your deadline, we will contact you.

SHIPPING CARRIERS

We ship using:

  • USPS

  • UPS

  • FedEx

  • DHL

Multiple shipping upgrades are available at checkout.

SHIPPING GUARANTEE & PROCESSING

  • We guarantee shipment by the ship-by date.

  • We cannot guarantee delivery by a specific date once the package leaves our hands.

  • Processing time begins the next business day after your order is placed.

  • Orders are shipped only after payment is fully cleared.

Our products are made specifically for you, which is why production takes time.
Making items on demand instead of in bulk helps reduce overproduction — thank you for supporting thoughtful purchasing.

WHERE WE DELIVER

  • We ship to physical addresses only.

  • Available destinations:

    • Contiguous United States

    • Canada

    • International locations beyond the U.S. and Canada

  • We do not ship to:

    • P.O. Boxes

    • APO / FPO addresses

HOW WE DELIVER

  • Address or size changes must be requested before shipment.

  • Once shipped, orders cannot be changed, canceled, or rerouted.

  • A shipping confirmation email will be sent when your order ships.

    • Email is required for updates.

    • We do not send shipping notifications via text or phone.

LOST PACKAGES

If you have not received your order after receiving a delivery confirmation email:

  • Contact us within 3 business days of the confirmation date.

Mologoko Couture is not responsible for lost, stolen, or misplaced packages.

SHIPPING & HANDLING FEES

Shipping and handling fees are calculated based on:

  • Total original order value (before discounts)

  • Weight

  • Size of items

Rates are shown in the shipping chart at checkout.

CUSTOMS FEES (INTERNATIONAL ORDERS)

Canada, European Union & Australia

Customers are responsible for additional charges upon delivery, which may include:

Customs & Duties

  • Typically 17%–30% of the order value

  • Rates vary by country

PST / GST / HST

  • Usually 12%–19%, depending on province

Courier Processing Fees

  • May apply depending on carrier and destination

Canadian Orders

When ordering for delivery to Canada:

  • Duties and taxes (unless waived) will be collected at your address at the delivery/ Duties and taxes are not refundable.

  • Iryna Mologoko Couture doesn't pays these fees on your behalf to Canadian customs

SHIPPING COSTS OUTSIDE THE USA

  • International shipping rates are calculated using USPS / UPS / DHL standard international services

  • International express shipping is also available