Політика повернення коштів

Things Happen!

If you receive an item that does not fit, does not suit you, or you believe was misrepresented on our website, you may request a return—subject to the conditions below.

NON-RETURNABLE ITEMS (FINAL SALE)

The following items cannot be returned or exchanged:

  • Clearance items
  • Made to order or custom items.
  • One-of-a-Kind items
  • Graphic Tees, Tanks, Activewear
  • Mugs
  • Swimsuits
  • Some casual dresses
  • Print-on-demand products

⚠️ All Clearance items are final sale.

RETURN ELIGIBILITY & TIMEFRAME

  • You must contact us within 7 days of receiving your item

  • Returned or exchanged items must be shipped back within 7 days of delivery

  • Rentals may be returned at the point of hand delivery

📩 Contact Us Immediately to Start a Return

All returns require a tracking number.

RETURN CONDITIONS

Returned items must be:

  • Unworn and unaltered

  • Free of damage

  • With all original tags attached

  • With original boxes, accessories, and packaging

  • Packed the same way it was shipped to you

❌ No returns are accepted for items that have been worn, altered, or damaged.

SHIPPING RESPONSIBILITY

  • Buyer pays return shipping

  • Buyers are responsible for exchange shipping both ways

  • We strongly recommend using a trackable shipping method

  • Mologoko Couture is not responsible for lost return packages

REFUNDS

  • Returns are processed after inspection

  • Refunds may take up to 10 business days

  • Shipping costs are non-refundable, 

HOW IT WORKS

1. CONTACT US WITHIN 7 DAYS OF DELIVERY

Email info@mologoko.com or call 571-230-3058 to initiate your return.

DEFECTIVE, DAMAGED, OR MIS-SHIPPED ITEMS

If your item arrived damaged:

  • Take photos or videos

  • Obtain Proof of Damage from the delivery carrier if possible

Quality issues include:

  • Obvious defects

SIZING & FIT ISSUES (MADE-TO-ORDER ITEMS)

Important Sizing Notes

  • Made-to-order garments may vary by ±1/ 1.5 inch

  • Extra seam allowance is included for minor alterations

If We Made the Wrong Size

  • Or choose local tailoring (return not accepted if altered)

If the Item Matches Your Order but Does Not Fit

  • Items made to your exact specifications cannot be returned

  • Minor tailoring can be done locally at your expense

⚠️ If measurement requests differ significantly, resizing may not be possible.

WRONG COLOR RECEIVED

  • Screen color variations may occur

  • If you received the wrong color due to our error, contact us

  • If confirmed, you may qualify for a full refund

🎨 We strongly recommend ordering fabric swatches before purchasing.

2. SHIP YOUR RETURN WITHIN 7 days

Include:

  • Order number

  • Reason for return (written note inside the package)

Ship via:

  • USPS

  • UPS

Insurance is optional but recommended.

Return Address:


Mologoko Couture /
Iryna Mologoko
1732 Ascot Way,
Unit K
Reston, VA 20190 USA

3. RETURN REVIEW PROCESS

Our team will inspect:

  • Condition

  • Authenticity

  • Consistency with listing description

Please provide photos or documentation when applicable.

⚠️ Failure to respond to requests for information may result in refund refusal.

If a refund is not approved, a store credit may be issued at Mologoko’s discretion.

Refund Will Not Be Issued If:

  • Contact or shipment occurred after the allowed timeframe

  • Item condition differs from original listing condition

4. REFUND OPTIONS

You may choose one of the following:

  1. Original Payment Refund
    (Item price minus shipping)

  2. Mologoko Couture Gift Card
    (Item price + customization fee, minus shipping)

EXCHANGES

  • Buyer pays shipping both ways

  • Alterations: 5–7 business days

  • New item production: 7–20 business days

INTERNATIONAL RETURNS

Canada / European Union / Australia /Outside USA

  • Customs fees and duties are non-refundable, as they are collected by the customer's country 

  • Shipping is non-refundable 

_______________________________________

Cancellation Policy

Customers may cancel an order within 24 hours of placing it and receive a full refund to the original payment method.

After the 24-hour cancellation period, orders cannot be canceled because production may have already begun. All Mologoko Couture pieces are made to order, and materials, labor, and production time are reserved specifically for each order.

Mologoko Couture reserves the right to cancel any order at its discretion. If we cancel an order, the customer will receive a full refund to the original payment method.

 

Order Cancellation by Mologoko Couture

Mologoko Couture reserves the right to decline, cancel, or discontinue fulfillment of any order, in whole or in part, at its discretion, including after an order has been accepted and payment has been processed, to the extent permitted by applicable law.

Reasons for cancellation may include, but are not limited to, production limitations, material availability, technical issues, unforeseen circumstances, inability to meet production or delivery requirements, or other operational considerations.

If Mologoko Couture cancels an order, the customer will receive a full refund for all canceled items, including applicable shipping charges attributable to those items, to the original payment method.

Refund processing times may vary depending on the payment provider.

Mologoko Couture is not obligated to provide a replacement order or alternative merchandise following cancellation, except where otherwise required by applicable law.

Nothing in this policy limits or excludes any non-waivable consumer rights or remedies provided by applicable law.

 

NEED HELP?

📞 Call us: 571-230-3058
📧 Email: info@mologoko.com